Our clients are changing: banks, insurance companies and their service providers are facing fundamental challenges which have a strong impact on business and operating models. New sets of regulatory requirements, digital innovation, cost pressure and the need to find pockets of profitable growth have become the key drivers of the industry.

However, internal capabilities are not limitless, timelines for multiple change initiatives are tight, and target setting has become more difficult in times of great uncertainty and volatility. As these strategic and tactical challenges are complex enough to address, the successful execution of large transformation programs has become a key focus for top management. “Getting things done” requires capabilities not every institution has sufficient levels of.